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Degraded

North America Dashboard Login Failure and Few Service Degradation

Sep 30 at 07:21pm UTC
Affected services
DAP (Web) - North America - End User Experience
DAP (Web/ Desktop) - North America - Studio
DAP (Web/ Desktop) - North America - Dashboard
DAP (Web) - North America - Multi Format Outputs
DAP (Web) - North America - Push to Production Service
DAP (Web) - North America - Survey Service
DAP (Mobile) - North America - Content Authoring Services
DAP (Mobile) - North America - End User Experience
DAP (Desktop) - North America - End User Experience
DAP (Enterprise) - North America
DAP (Web/ Desktop) - EU - Dashboard
Whatfix Community
Mirror - North America - Mirror Service

Resolved
Sep 30 at 09:18pm UTC

The issue has been fixed. All services are back online, fully functional, and operating as expected.

Updated
Sep 30 at 09:16pm UTC

DAP (Web) - North America - Push to Production Service recovered.

Updated
Sep 30 at 09:16pm UTC

DAP (Web/ Desktop) - North America - Dashboard recovered.

Updated
Sep 30 at 09:14pm UTC

DAP (Web) - North America - Multi Format Outputs recovered.

Updated
Sep 30 at 09:14pm UTC

Mirror - North America - Mirror Service recovered.

Updated
Sep 30 at 09:14pm UTC

DAP (Web) - North America - Multi Format Outputs went down and DAP (Mobile) - North America - End User Experience and DAP (Web/ Desktop) - EU - Dashboard recovered.

Updated
Sep 30 at 09:14pm UTC

DAP (Web) - North America - Push to Production Service, DAP (Mobile) - North America - End User Experience, and Mirror - North America - Mirror Service went down.

Updated
Sep 30 at 09:13pm UTC

DAP (Web/ Desktop) - EU - Dashboard went down.

Updated
Sep 30 at 09:11pm UTC

Whatfix Community recovered.

Updated
Sep 30 at 09:10pm UTC

DAP (Web/ Desktop) - North America - Dashboard and Whatfix Community went down.

Updated
Sep 30 at 09:09pm UTC

DAP (Web) - North America - Multi Format Outputs recovered.

Updated
Sep 30 at 09:09pm UTC

DAP (Web) - North America - Push to Production Service recovered.

Updated
Sep 30 at 08:29pm UTC

DAP (Web) - North America - Multi Format Outputs went down.

Updated
Sep 30 at 08:28pm UTC

DAP (Web) - North America - Push to Production Service went down.

Updated
Sep 30 at 08:28pm UTC

The issue has been identified, and our team is actively working on a permanent fix. In the meantime, a temporary workaround has been implemented to minimize impact. We will provide updates as the situation progresses.

Created
Sep 30 at 07:21pm UTC

We are currently experiencing login issues on the North America Dashboard, and a few related services are unavailable. Our team is actively investigating the issue and working to restore full functionality. We will provide updates as soon as the services are back online.