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Degraded

Desktop Studio users are unable to access Studio

Dec 13 at 03:25pm UTC
Affected services
DAP (Web/ Desktop) - North America - Studio
DAP (Web/ Desktop) - EU - Studio

Resolved
Dec 14 at 10:30am UTC

The permanent fix has been successfully implemented, and the issue has been resolved.

Updated
Dec 13 at 07:16pm UTC

A workaround fix has been applied and validated, with active monitoring in place to ensure stability.

Updated
Dec 13 at 05:41pm UTC

Work is in progress to resolve the issue and restore access to Studio for the affected users.

Updated
Dec 13 at 04:57pm UTC

The team is actively investigating the cause of the issue affecting some desktop users.

Created
Dec 13 at 03:25pm UTC

We are observing an issue where some desktop users are unable to access or use Studio. The issue has been identified and is under investigation.