Previous incidents

February 2025
Feb 27, 2025
1 incident

The dashboard is currently down

Downtime

Resolved Feb 27 at 12:57pm UTC

This issue has been rectified. The services are up and working fine.

1 previous update
Feb 25, 2025
1 incident

Whatfix Support is down

Downtime

Resolved Feb 25 at 01:57pm UTC

Whatfix Support recovered.

1 previous update
Feb 24, 2025
1 incident

False positive alert for PA - EU - Analytics Ingestion Service

Resolved Feb 24 at 11:42am UTC

The network issue was resolved.

1 previous update
January 2025
Jan 31, 2025
1 incident

Degraded - Push to production service

Degraded

Resolved Jan 31 at 06:30am UTC

The failure in Push to Production have been resolved and is being monitored.

1 previous update
Jan 30, 2025
1 incident

Dashboard login failed on two regions

Degraded

Resolved Jan 30 at 07:41am UTC

The issue has been fixed, and the degradation has been resolved

1 previous update
Jan 23, 2025
1 incident

DAP (Web/ Desktop) - North America - Studio and DAP (Web) - North America - S...

Downtime

Resolved Jan 23 at 04:39pm UTC

DAP (Web) - North America - Survey Service recovered.

3 previous updates
Jan 22, 2025
1 incident

Content movement failures

Downtime

Resolved Jan 22 at 04:09pm UTC

The fix has been applied and issue was resolved

2 previous updates
Jan 16, 2025
1 incident

US Studio is down

Downtime

Resolved Jan 16 at 08:04am UTC

The issue is identified and resolved. The page is working fine.

1 previous update
Jan 15, 2025
1 incident

DAP (Web/ Desktop) - North America - Dashboard is down

Downtime

Resolved Jan 15 at 12:34pm UTC

DAP (Web/ Desktop) - North America - Dashboard recovered.

1 previous update
Jan 08, 2025
1 incident

DAP (Mobile) - APAC - Content Authoring Services and DAP (Mobile) - APAC - En...

Downtime

Resolved Jan 08 at 08:33am UTC

DAP (Mobile) - APAC - End User Experience recovered.

4 previous updates
December 2024
Dec 30, 2024
1 incident

Resolved : Failure in Push to Production and enduser experience

Downtime

Resolved Dec 31 at 12:45am UTC

The failure in Push to Production and enduser experience have been resolved and is being monitored.

1 previous update
Dec 23, 2024
1 incident

DAP (Web/ Desktop) - North America - Studio, DAP (Web) - North America - Push...

Downtime

Resolved Dec 23 at 03:38pm UTC

Whatfix Community recovered.

5 previous updates
Dec 13, 2024
1 incident

Desktop Studio users are unable to access Studio

Degraded

Resolved Dec 14 at 10:30am UTC

The permanent fix has been successfully implemented, and the issue has been resolved.

4 previous updates
Dec 03, 2024
1 incident

DAP (Mobile) - APAC - Content Authoring Services and DAP (Mobile) - APAC - En...

Downtime

Resolved Dec 03 at 06:56pm UTC

DAP (Mobile) - APAC - Content Authoring Services and DAP (Mobile) - APAC - End User Experience recovered.

2 previous updates