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Maintenance

Upgrading Our Infrastructure in the EU Region on December 6th

Dec 06 at 04:00am UTC  –  Dec 06 at 08:21pm UTC
Affected services
DAP (Web) - EU - End User Experience
DAP (Web/ Desktop) - EU - Studio
DAP (Web/ Desktop) - EU - Dashboard
DAP (Web) - EU - Multi Format Outputs
DAP (Web) - EU - Push to Production Service
DAP (Web) - EU - Survey Service
DAP (Mobile) - EU - Content Authoring Services
DAP (Mobile) - EU - End User Experience
DAP (Desktop) - EU - End User Experience
DAP (Enterprise) - EU
PA - EU - Analytics Ingestion Service
Mirror - EU - Mirror Service

Resolved
Dec 06 at 08:21pm UTC

The service upgrade in the PROD EU environment has been successfully completed.

There were no operational issues during the activity, and all services are functioning normally.

Updated
Dec 06 at 05:53pm UTC

The service upgrade in the PROD EU environment is still in progress. The maintenance window has been further extended until 2:00 AM IST on December 7, 2025.

There have been no operational issues, and all services continue to function normally.

Updated
Dec 06 at 03:39pm UTC

The scheduled service upgrade in the PROD EU environment is still in progress. There have been no operational issues, and all services continue to function normally.

The maintenance window has now been further extended until 11:30 PM IST to allow the activity to complete smoothly.

Updated
Dec 06 at 11:40am UTC

The scheduled service upgrade in the PROD EU environment is still in progress. The maintenance window has now been extended until 9:30 PM IST.

Created
Dec 06 at 04:00am UTC

We have scheduled a service upgrade in the PROD EU environment (SWI and North Europe) on December 6th, 2025, from 9:30 AM to 2:30 PM IST. Please note that the duration may vary. During this maintenance window, services are expected to remain fully operational. We will provide updates on the status page as the upgrade progresses.

Update: The upgrade is currently in progress, and the maintenance window has been extended until 5:30 PM IST.