Previous incidents

July 2025
Jul 07, 2025
3 incidents

DAP (Web) - North America - Multi Format Outputs is down

Downtime

Resolved Jul 7, 2025 at 10:48am UTC

DAP (Web) - North America - Multi Format Outputs recovered.

1 previous update

Dashboard is unavailable

Degraded

Resolved Jul 7, 2025 at 10:07am UTC

Fix has been applied and the dashboard is loading fine.

1 previous update

Dashboard login failed

Degraded

Resolved Jul 7, 2025 at 3:19am UTC

The dashboard loading issue has been resolved. The services are now operating normally.

1 previous update
Jul 03, 2025
1 incident

DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North Ameri...

Downtime

Resolved Jul 3, 2025 at 1:12pm UTC

DAP (Web/ Desktop) - North America - Dashboard and DAP (Web) - North America - Survey Service recovered.

8 previous updates
June 2025
Jun 24, 2025
1 incident

False positive alert for PA - EU - Analytics Ingestion Service

Resolved Jun 24, 2025 at 3:36am UTC

The False alert issue was resolved.

1 previous update
Jun 12, 2025
1 incident

Whatfix's DNS Provider - Cloudflare has an Outage for few of it's services

Degraded

Resolved Jun 12, 2025 at 8:57pm UTC

All Cloudflare services have been restored and are now fully operational. We are moving the incident to Monitoring to confirm sustained stability.

3 previous updates
Jun 07, 2025
1 incident

DAP (Web/ Desktop) - North America - Studio and Whatfix Community are down

Downtime

Resolved Jun 7, 2025 at 6:12am UTC

DAP (Web/ Desktop) - North America - Studio and Whatfix Community recovered.

1 previous update
May 2025
May 28, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 28, 2025 at 10:05pm UTC

Whatfix Community recovered.

1 previous update
May 26, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 26, 2025 at 5:05am UTC

Whatfix Community recovered.

1 previous update
May 20, 2025
1 incident

DAP (Web/ Desktop) - North America - Studio is down

Downtime

Resolved May 20, 2025 at 2:25pm UTC

DAP (Web/ Desktop) - North America - Studio recovered.

1 previous update
May 14, 2025
2 incidents

Dashboard loading issue

Degraded

Resolved May 14, 2025 at 4:27pm UTC

The dashboard loading issue has been resolved. All services are now operating normally.

1 previous update

Intermittent loading issue on dashboard

Degraded

Resolved May 14, 2025 at 2:32pm UTC

Team has identified the issue and have provided a fix to it. We are confirming that all functionalities are back online.

1 previous update
May 12, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 12, 2025 at 8:52am UTC

Whatfix Community recovered.

1 previous update
May 10, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 10, 2025 at 6:15am UTC

Whatfix Community recovered.

1 previous update