Previous incidents

June 2026
Jun 10, 2026
1 incident

Whatfix Community is down

Downtime

Resolved Jun 10, 2026 at 7:13am UTC

Whatfix Community recovered.

1 previous update
Jun 01, 2026
1 incident

DAP (Web) - EU - Multi Format Outputs is down

Downtime

Resolved Jun 1, 2026 at 9:27am UTC

DAP (Web) - EU - Multi Format Outputs recovered.

1 previous update
May 2026
May 26, 2026
2 incidents

DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North Ameri...

Downtime

Resolved May 26, 2026 at 2:53pm UTC

DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

41 previous updates

Dashboard and monitor are down

Degraded

Resolved May 26, 2026 at 2:53pm UTC

The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.

1 previous update
May 21, 2026
1 incident

DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production...

Downtime

Resolved May 21, 2026 at 7:54am UTC

DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service recovered.

2 previous updates
April 2026
Apr 25, 2026
1 incident

Whatfix Support is down

Downtime

Resolved Apr 25, 2026 at 1:37pm UTC

Whatfix Support recovered.

1 previous update
Apr 22, 2026
2 incidents

Popup creation and updates are currently degraded

Degraded

Resolved Apr 22, 2026 at 7:56pm UTC

The issue causing the popup close (“X”) button to appear incorrectly at the top-right corner of the application has been resolved. Popup creation and update functionality have been restored.

1 previous update

DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production...

Downtime

Resolved Apr 22, 2026 at 12:34pm UTC

DAP (Web) - EU - Push to Production Service recovered.

3 previous updates
Apr 14, 2026
1 incident

DAP (Mobile) - North America - End User Experience is down

Downtime

Resolved Apr 14, 2026 at 1:55pm UTC

DAP (Mobile) - North America - End User Experience recovered.

5 previous updates
Apr 09, 2026
1 incident

DAP (Web) - North America - Multi Format Outputs, DAP (Web) - North America -...

Downtime

Resolved Apr 9, 2026 at 6:42am UTC

Whatfix Community recovered.

1 previous update
Apr 01, 2026
1 incident

Whatfix Support, DAP (Web) - EU - Multi Format Outputs, and 2 other services ...

Downtime

Resolved Apr 1, 2026 at 1:56pm UTC

Whatfix Support recovered.

5 previous updates