Previous incidents
Whatfix Support is down
Resolved Sep 23 at 09:15am UTC
Whatfix Support recovered.
3 previous updates
False alerts during the pre-checks to maintenance window
Resolved Sep 23 at 04:50am UTC
We have identified this to be a false alert during the pre-checks to our maintenance window. No customers are impacted.
1 previous update
Maintenance Activity for US & EU Data Centers
Resolved Sep 23 at 07:40am UTC
The maintenance event is now completed.
We haven't experienced any issues yet. We are monitoring the system
2 previous updates
Whatfix University is down
Resolved Sep 22 at 02:40am UTC
Whatfix University recovered.
1 previous update
Whatfix Support is down
Resolved Sep 14 at 06:55am UTC
Whatfix Support recovered.
1 previous update
DAP (Web) - NA - Push to Production Service is down
Resolved Sep 07 at 11:56am UTC
DAP (Web) - NA - Push to Production Service recovered.
Reason for degradation of service: One specific customer encountered multiple P2P failures. No other customer was impacted.
1 previous update
Some services are down
Resolved Aug 29 at 02:07pm UTC
We have identified and resolved the issue
2 previous updates
DAP (Web) - NA - Studio, DAP (Web/ Desktop) - NA - Dashboard, DAP (Web) - NA ...
Resolved Aug 24 at 06:27pm UTC
Whatfix Community recovered.
23 previous updates
DAP (Web) - NA - Push to Production Service and DAP (Web) - EU - Push to Prod...
Resolved Aug 18 at 12:11am UTC
DAP (Web) - NA - Push to Production Service recovered.
7 previous updates
DAP (Web) - NA - Studio, DAP (Web/ Desktop) - NA - Dashboard, DAP (Web) - NA ...
Resolved Aug 10 at 07:41pm UTC
DAP (Web) - NA - Push to Production Service recovered.
15 previous updates
DAP (Web) - NA - Studio, DAP (Web/ Desktop) - NA - Dashboard, DAP (Web) - NA ...
Resolved Aug 01 at 04:16pm UTC
Whatfix Community recovered.
12 previous updates
DAP (Web) - NA - Studio, PA - NA - Analytics Service, Whatfix Support, Whatfi...
Resolved Jul 25 at 04:31am UTC
Whatfix Support recovered.
15 previous updates
DAP (Web) - NA - Studio and Whatfix Community are down
Resolved Jul 10 at 01:11pm UTC
Whatfix Community recovered.
3 previous updates
DAP (Web) - NA - Studio and Whatfix Community are down
Resolved Jul 07 at 09:49pm UTC
Whatfix Community recovered.
5 previous updates
DAP (Web) - NA - Multi Format Outputs and DAP (Web) - NA - Push to Production...
Resolved Jul 03 at 04:42pm UTC
DAP (Web) - NA - Multi Format Outputs and DAP (Web) - NA - Push to Production Service recovered.
2 previous updates
Whatfix infrastructure upgrade activity (European Union)
Resolved Jul 01 at 05:30am UTC
Whatfix will be conducting maintenance on its EU data centers on Saturday, 1st July 2023, from approximately 05:30 AM to 06:15 AM UTC.
During this window, Whatfix authoring services will be impacted. Please note that End Users will still be able to access content