Previous incidents

June 2023
Jun 30, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 30 at 03:25pm UTC

Whatfix Community recovered.

5 previous updates
Jun 27, 2023
1 incident

[US] Whatfix Web Platform Performance

Degraded

Resolved Jun 27 at 06:21am UTC

We have identified the root cause and mitigated the issue

1 previous update
Jun 23, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 23 at 08:08pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

1 previous update
Jun 19, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 19 at 03:22pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

1 previous update
Jun 16, 2023
1 incident

[EU] Whatfix Web Platform Performance Degradation

Downtime

Resolved Jun 16 at 09:49am UTC

We have identified the root cause of the issue. The fix has been deployed.

3 previous updates
Jun 13, 2023
1 incident

Whatfix Web Platform Performance Degradation

Degraded

Resolved Jun 13 at 11:48am UTC

We have identified the root cause of the issue and steps has been taken to resolve the issue.

1 previous update
Jun 08, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 08 at 04:12pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

2 previous updates
Jun 01, 2023
1 incident

EU - Analytics Ingestion Service is down

Downtime

Resolved Jun 01 at 06:52pm UTC

EU - Analytics Ingestion Service recovered.

1 previous update
May 2023
May 31, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved May 31 at 01:59pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

1 previous update
May 27, 2023
1 incident

Maintenance Activity for US Data Centers

Maintenance

Resolved May 27 at 05:30am UTC

Whatfix will be conducting maintenance activity on US Data Center Servers for 270 mins on 27th May 2023 (Saturday). All Services will be impacted.
April 2023
Apr 24, 2023
1 incident

Whatfix Web Platform Performance Degradation

Resolved Apr 24 at 11:42am UTC

Whatfix Web Platform Performance Degradation
Apr 18, 2023
1 incident

Whatfix Web Platform [Dashboard Widget Operations] Downtime

Degraded

Resolved Apr 18 at 10:03am UTC

We have resolved the issue. We will continue to monitor the services

1 previous update
Apr 06, 2023
1 incident

Whatfix Web Platform Downtime

Downtime

Resolved Apr 06 at 12:57pm UTC

We have fixed the issue and all services are back to normal. We will continue to monitor the situation

1 previous update
Apr 05, 2023
1 incident

Whatfix Web Platform [Dashboard Widget Operations] Downtime

Degraded

Resolved Apr 05 at 09:38am UTC

The issue has been resolved

1 previous update
Apr 03, 2023
2 incidents

Whatfix Support is down

Downtime

Resolved Apr 03 at 01:47pm UTC

Whatfix Support recovered.

1 previous update

Whatfix Web Platform Downtime

Downtime

Resolved Apr 03 at 09:45am UTC

This issue is resolved now. All services are back to normal

3 previous updates