Previous incidents

December 2023
Dec 13, 2023
1 incident

DAP (Web) - EU - Survey Service is down

Downtime

Resolved Dec 13 at 10:58am UTC

DAP (Web) - EU - Survey Service recovered.

1 previous update

Dec 05, 2023
1 incident

DAP End User Experience Degradation

Downtime

Resolved Feb 05 at 05:16am UTC

Retrospective Update: We are updating the affected resources to accurately reflect the downtime on our P2P service.

2 previous updates

November 2023
Nov 22, 2023
1 incident

DAP (Web) - North America - Multi Format Outputs, DAP (Web) - North America -...

Downtime

Resolved Nov 22 at 08:17pm UTC

DAP (Web) - North America - Push to Production Service recovered.

9 previous updates

Nov 16, 2023
1 incident

Whatfix Support is down

Downtime

Resolved Nov 16 at 05:37pm UTC

Whatfix Support recovered.

9 previous updates

Nov 08, 2023
1 incident

Whatfix Community is down

Downtime

Resolved Nov 08 at 06:36pm UTC

Whatfix Community recovered.

1 previous update

Nov 07, 2023
1 incident

Whatfix Support is down

Downtime

Resolved Nov 07 at 08:31pm UTC

Whatfix Support recovered.

5 previous updates

Nov 02, 2023
1 incident

End User Authentication Service Downtime

Degraded

Resolved Nov 02 at 08:14pm UTC

A fix has been pushed to resolve the End User Authentication Issue. All services are restored now.

1 previous update

October 2023
Oct 18, 2023
1 incident

DAP (Web) - North America - Push to Production Service is down

Resolved Oct 18 at 08:22am UTC

We have identified the RCA of this incident and isolated the P2P failures to a test account on which our team was debugging an earlier incident. We are therefore marking this incident as a false alert.

2 previous updates

Oct 15, 2023
1 incident

DAP (Mobile) - EU - Content Authoring Services and DAP (Mobile) - APAC - End ...

Downtime

Resolved Oct 15 at 08:28am UTC

DAP (Mobile) - APAC - End User Experience recovered.

3 previous updates

Oct 05, 2023
1 incident

DAP (Enterprise) - North America is down

Degraded

Resolved Oct 11 at 05:10am UTC

We completed the RCA of this incident. This issue was isolated to certain sections within the Enterprise Dashboard while the dashboard itself was accessible. Therefore we are changing the status of this incident from "downtime" to "degradation".

2 previous updates