Previous incidents
DAP (Web) - North America - Push to Production Service is down
Resolved Oct 18, 2023 at 8:22am UTC
We have identified the RCA of this incident and isolated the P2P failures to a test account on which our team was debugging an earlier incident. We are therefore marking this incident as a false alert.
2 previous updates
DAP (Mobile) - APAC - End User Experience and DAP (Mobile) - EU - Content Aut...
Resolved Oct 15, 2023 at 8:28am UTC
DAP (Mobile) - APAC - End User Experience recovered.
3 previous updates
DAP (Enterprise) - North America is down
Resolved Oct 11, 2023 at 5:10am UTC
We completed the RCA of this incident. This issue was isolated to certain sections within the Enterprise Dashboard while the dashboard itself was accessible. Therefore we are changing the status of this incident from "downtime" to "degradation".
2 previous updates
Whatfix Support is down
Resolved Sep 23, 2023 at 9:15am UTC
Whatfix Support recovered.
3 previous updates
False alerts during the pre-checks to maintenance window
Resolved Sep 23, 2023 at 4:50am UTC
We have identified this to be a false alert during the pre-checks to our maintenance window. No customers are impacted.
1 previous update
Whatfix University is down
Resolved Sep 22, 2023 at 2:40am UTC
Whatfix University recovered.
1 previous update
Whatfix Support is down
Resolved Sep 14, 2023 at 6:55am UTC
Whatfix Support recovered.
1 previous update
DAP (Web) - NA - Push to Production Service is down
Resolved Sep 7, 2023 at 11:56am UTC
DAP (Web) - NA - Push to Production Service recovered.
Reason for degradation of service: One specific customer encountered multiple P2P failures. No other customer was impacted.
1 previous update
Some services are down
Resolved Aug 29, 2023 at 2:07pm UTC
We have identified and resolved the issue
2 previous updates
DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North Ameri...
Resolved Aug 24, 2023 at 6:27pm UTC
Whatfix Community recovered.
23 previous updates
DAP (Web) - NA - Push to Production Service and DAP (Web) - EU - Push to Prod...
Resolved Aug 18, 2023 at 12:11am UTC
DAP (Web) - NA - Push to Production Service recovered.
7 previous updates
DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North Ameri...
Resolved Aug 10, 2023 at 7:41pm UTC
DAP (Web) - NA - Push to Production Service recovered.
15 previous updates
DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North Ameri...
Resolved Aug 1, 2023 at 4:16pm UTC
Whatfix Community recovered.
12 previous updates