Previous incidents
Dashboard is unavailable
Resolved Feb 15 at 12:51pm UTC
This root cause was identified and was fixed. All services are up now. We are continuing to monitor operations
1 previous update
PA - North America - Analytics Ingestion Service is down
Resolved Feb 11 at 04:50pm UTC
We have analysed the issue and found this to be a false alert. During our quarterly Disaster Recovery exercise, we realized that our alerting setup for analytics ingestion was pointing to a deprecated resource. This has been fixed now.
No customers were impacted. Retrospectively changing the status update
2 previous updates
Whatfix Community is down
Resolved Feb 04 at 03:35am UTC
Whatfix Community recovered.
1 previous update
Whatfix Community is down
Resolved Jan 31 at 08:28am UTC
Whatfix Community recovered.
1 previous update
DAP (Web) - North America - Push to Production Service and Whatfix Support ar...
Resolved Jan 30 at 04:18pm UTC
Whatfix Support recovered.
4 previous updates
Emergency Maintenance - US Data Centers
Resolved Dec 25 at 02:30am UTC
This emergency maintenance is a measure to bolster our infrastructure's resilience to potential data center failures. The improvements made during this period will fortify our systems, providing a more robust and reliable service in the long run.
During the maintenance window, you will experience a downtime of approximately 15 minutes. We understand the importance of your work and apologize for any inconvenience caused. Rest assured, our team is committed to minimizing the impact on your w...
DAP (Web) - EU - Survey Service is down
Resolved Dec 13 at 10:58am UTC
DAP (Web) - EU - Survey Service recovered.
1 previous update
DAP End User Experience Degradation
Resolved Feb 05 at 05:16am UTC
Retrospective Update: We are updating the affected resources to accurately reflect the downtime on our P2P service.
2 previous updates