Previous incidents

February 2024
Feb 15, 2024
1 incident

Dashboard is unavailable

Downtime

Resolved Feb 15 at 12:51pm UTC

This root cause was identified and was fixed. All services are up now. We are continuing to monitor operations

1 previous update

Feb 11, 2024
1 incident

PA - North America - Analytics Ingestion Service is down

Resolved Feb 11 at 04:50pm UTC

We have analysed the issue and found this to be a false alert. During our quarterly Disaster Recovery exercise, we realized that our alerting setup for analytics ingestion was pointing to a deprecated resource. This has been fixed now.

No customers were impacted. Retrospectively changing the status update

2 previous updates

Feb 04, 2024
1 incident

Whatfix Community is down

Downtime

Resolved Feb 04 at 03:35am UTC

Whatfix Community recovered.

1 previous update

January 2024
Jan 31, 2024
1 incident

Whatfix Community is down

Downtime

Resolved Jan 31 at 08:28am UTC

Whatfix Community recovered.

1 previous update

Jan 30, 2024
1 incident

DAP (Web) - North America - Push to Production Service and Whatfix Support ar...

Downtime

Resolved Jan 30 at 04:18pm UTC

Whatfix Support recovered.

4 previous updates

December 2023
Dec 13, 2023
1 incident

DAP (Web) - EU - Survey Service is down

Downtime

Resolved Dec 13 at 10:58am UTC

DAP (Web) - EU - Survey Service recovered.

1 previous update

Dec 05, 2023
1 incident

DAP End User Experience Degradation

Downtime

Resolved Feb 05 at 05:16am UTC

Retrospective Update: We are updating the affected resources to accurately reflect the downtime on our P2P service.

2 previous updates