Previous incidents

May 2024
May 29, 2024
1 incident

DAP (Mobile) - APAC - Content Authoring Services, DAP (Mobile) - APAC - End U...

Downtime

Resolved May 29 at 04:16pm UTC

Whatfix Community recovered.

3 previous updates

May 25, 2024
2 incidents

Some services are down

Downtime

Resolved May 25 at 02:15pm UTC

We have determined that this was a false alert. During our Disaster Recovery exercise, the US West data center was taken offline to simulate a disaster. However, the East data center successfully managed customer traffic, ensuring operations were not impacted.

This alert highlighted a gap in our alerting logic. We are currently addressing this issue and will update you once it is resolved.

1 previous update

Whatfix Studio and Dashboard temporarily unavailable during maintenance

Downtime

Resolved May 25 at 02:03pm UTC

The Whatfix Studio and Dashboard are back online. All services are restored now.

1 previous update

May 15, 2024
1 incident

DAP (Mobile) - North America - Content Authoring Services is down

Downtime

Resolved May 15 at 08:46pm UTC

DAP (Mobile) - North America - Content Authoring Services recovered.

5 previous updates

May 13, 2024
1 incident

Whatfix Community is down

Downtime

Resolved May 13 at 06:32pm UTC

Whatfix Community recovered.

1 previous update

April 2024
Apr 12, 2024
1 incident

PA - North America - Analytics Ingestion Service and PA - EU - Analytics Inge...

Resolved Apr 12 at 01:32pm UTC

This is a retrospective update to this alert. All services are working fine. We were facing issues with our monitoring services.

2 previous updates

Apr 07, 2024
1 incident

DAP (Mobile) - APAC - End User Experience is down

Downtime

Resolved Apr 07 at 07:37am UTC

DAP (Mobile) - APAC - End User Experience recovered.

1 previous update

Apr 05, 2024
1 incident

PA - North America - Analytics Ingestion Service is down

Downtime

Resolved Apr 05 at 07:10am UTC

PA - North America - Analytics Ingestion Service recovered.

1 previous update

Apr 04, 2024
1 incident

Some services are down

Resolved Apr 04 at 11:50am UTC

We have identified this to be a false alert. No services are impacted

2 previous updates

Apr 02, 2024
1 incident

Whatfix Community is down

Downtime

Resolved Apr 02 at 07:26am UTC

Whatfix Community recovered.

1 previous update

March 2024
Mar 20, 2024
1 incident

Push to Production (P2P) feature is experiencing issue

Degraded

Resolved Mar 20 at 10:50am UTC

P2P functionality is back online and the ongoing issue has been resolved. We are continuing to monitor the system's health.

1 previous update

Mar 11, 2024
1 incident

Whatfix Community is down

Downtime

Resolved Mar 11 at 06:35pm UTC

Whatfix Community recovered.

9 previous updates

Mar 10, 2024
1 incident

Whatfix Community is down

Downtime

Resolved Mar 10 at 05:54pm UTC

Whatfix Community recovered.

7 previous updates

Mar 06, 2024
1 incident

Dashboard is unavailable

Downtime

Resolved Mar 06 at 02:57pm UTC

Fix has been applied and the dashboard is now accessible. We will continue monitoring the issue and identify the root cause.
The inconvenience is regretted and suitable fix will be applied for the root cause to ensure it does not happen in future.

1 previous update