Previous incidents
Whatfix Community, DAP (Mobile) - APAC - Content Authoring Services, and 1 ot...
Resolved May 29, 2024 at 4:16pm UTC
Whatfix Community recovered.
3 previous updates
Some services are down
Resolved May 25, 2024 at 2:15pm UTC
We have determined that this was a false alert. During our Disaster Recovery exercise, the US West data center was taken offline to simulate a disaster. However, the East data center successfully managed customer traffic, ensuring operations were not impacted.
This alert highlighted a gap in our alerting logic. We are currently addressing this issue and will update you once it is resolved.
1 previous update
Whatfix Studio and Dashboard temporarily unavailable during maintenance
Resolved May 25, 2024 at 2:03pm UTC
The Whatfix Studio and Dashboard are back online. All services are restored now.
1 previous update
DAP (Mobile) - North America - Content Authoring Services is down
Resolved May 15, 2024 at 8:46pm UTC
DAP (Mobile) - North America - Content Authoring Services recovered.
5 previous updates
Whatfix Community is down
Resolved May 13, 2024 at 6:32pm UTC
Whatfix Community recovered.
1 previous update
PA - North America - Analytics Ingestion Service and PA - EU - Analytics Inge...
Resolved Apr 12, 2024 at 1:32pm UTC
This is a retrospective update to this alert. All services are working fine. We were facing issues with our monitoring services.
2 previous updates
DAP (Mobile) - APAC - End User Experience is down
Resolved Apr 7, 2024 at 7:37am UTC
DAP (Mobile) - APAC - End User Experience recovered.
1 previous update
PA - North America - Analytics Ingestion Service is down
Resolved Apr 5, 2024 at 7:10am UTC
PA - North America - Analytics Ingestion Service recovered.
1 previous update
Some services are down
Resolved Apr 4, 2024 at 11:50am UTC
We have identified this to be a false alert. No services are impacted
2 previous updates
Whatfix Community is down
Resolved Apr 2, 2024 at 7:26am UTC
Whatfix Community recovered.
1 previous update
Push to Production (P2P) feature is experiencing issue
Resolved Mar 20, 2024 at 10:50am UTC
P2P functionality is back online and the ongoing issue has been resolved. We are continuing to monitor the system's health.
1 previous update
Whatfix Community is down
Resolved Mar 11, 2024 at 6:35pm UTC
Whatfix Community recovered.
9 previous updates
Whatfix Community is down
Resolved Mar 10, 2024 at 5:54pm UTC
Whatfix Community recovered.
7 previous updates
Dashboard is unavailable
Resolved Mar 6, 2024 at 2:57pm UTC
Fix has been applied and the dashboard is now accessible. We will continue monitoring the issue and identify the root cause.
The inconvenience is regretted and suitable fix will be applied for the root cause to ensure it does not happen in future.
1 previous update