Previous incidents

May 2025
May 28, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 28, 2025 at 10:05pm UTC

Whatfix Community recovered.

1 previous update
May 26, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 26, 2025 at 5:05am UTC

Whatfix Community recovered.

1 previous update
May 20, 2025
1 incident

DAP (Web/ Desktop) - North America - Studio is down

Downtime

Resolved May 20, 2025 at 2:25pm UTC

DAP (Web/ Desktop) - North America - Studio recovered.

1 previous update
May 14, 2025
2 incidents

Dashboard loading issue

Degraded

Resolved May 14, 2025 at 4:27pm UTC

The dashboard loading issue has been resolved. All services are now operating normally.

1 previous update

Intermittent loading issue on dashboard

Degraded

Resolved May 14, 2025 at 2:32pm UTC

Team has identified the issue and have provided a fix to it. We are confirming that all functionalities are back online.

1 previous update
May 12, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 12, 2025 at 8:52am UTC

Whatfix Community recovered.

1 previous update
May 10, 2025
1 incident

Whatfix Community is down

Downtime

Resolved May 10, 2025 at 6:15am UTC

Whatfix Community recovered.

1 previous update
April 2025
Apr 30, 2025
1 incident

DAP (Mobile) - North America - End User Experience is down

Downtime

Resolved Apr 30, 2025 at 2:09pm UTC

DAP (Mobile) - North America - End User Experience recovered.

5 previous updates
Apr 11, 2025
1 incident

Whatfix Community is down

Downtime

Resolved Apr 11, 2025 at 7:58pm UTC

Whatfix Community recovered.

3 previous updates
March 2025
Mar 18, 2025
1 incident

Whatfix Support is down

Downtime

Resolved Mar 18, 2025 at 12:17pm UTC

Whatfix Support recovered.

1 previous update
Mar 17, 2025
1 incident

Whatfix Community, DAP (Enterprise) - North America, and 1 other service are ...

Downtime

Resolved Mar 17, 2025 at 4:49pm UTC

Whatfix Community recovered.

5 previous updates
Mar 06, 2025
2 incidents

DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North Ameri...

Downtime

Resolved Mar 6, 2025 at 8:41am UTC

DAP (Mobile) - North America - Content Authoring Services and DAP (Mobile) - North America - End User Experience recovered.

9 previous updates

Whatfix Dashboard outage

Downtime

Resolved Mar 6, 2025 at 8:34am UTC

We had an issue with one of our vendors that caused an outage and initiated a P1 case with them to find the root cause.
We are confirming that all functionalities are back online.

1 previous update