Previous incidents
Whatfix Support is down
Resolved Jun 27, 2024 at 9:48am UTC
Whatfix Support recovered.
1 previous update
DAP (Web/ Desktop) - North America - Dashboard, DAP (Web) - North America - M...
Resolved Jun 18, 2024 at 2:10am UTC
DAP (Web) - North America - Multi Format Outputs recovered.
4 previous updates
DAP (Mobile) - APAC - Content Authoring Services is down
Resolved Jun 13, 2024 at 5:19am UTC
DAP (Mobile) - APAC - Content Authoring Services recovered.
1 previous update
Whatfix Community is down
Resolved Jun 10, 2024 at 9:11pm UTC
Whatfix Community recovered.
1 previous update
Whatfix Community, DAP (Mobile) - APAC - Content Authoring Services, and 1 ot...
Resolved May 29, 2024 at 4:16pm UTC
Whatfix Community recovered.
3 previous updates
Some services are down
Resolved May 25, 2024 at 2:15pm UTC
We have determined that this was a false alert. During our Disaster Recovery exercise, the US West data center was taken offline to simulate a disaster. However, the East data center successfully managed customer traffic, ensuring operations were not impacted.
This alert highlighted a gap in our alerting logic. We are currently addressing this issue and will update you once it is resolved.
1 previous update
Whatfix Studio and Dashboard temporarily unavailable during maintenance
Resolved May 25, 2024 at 2:03pm UTC
The Whatfix Studio and Dashboard are back online. All services are restored now.
1 previous update
DAP (Mobile) - North America - Content Authoring Services is down
Resolved May 15, 2024 at 8:46pm UTC
DAP (Mobile) - North America - Content Authoring Services recovered.
5 previous updates
Whatfix Community is down
Resolved May 13, 2024 at 6:32pm UTC
Whatfix Community recovered.
1 previous update
PA - North America - Analytics Ingestion Service and PA - EU - Analytics Inge...
Resolved Apr 12, 2024 at 1:32pm UTC
This is a retrospective update to this alert. All services are working fine. We were facing issues with our monitoring services.
2 previous updates
DAP (Mobile) - APAC - End User Experience is down
Resolved Apr 7, 2024 at 7:37am UTC
DAP (Mobile) - APAC - End User Experience recovered.
1 previous update
PA - North America - Analytics Ingestion Service is down
Resolved Apr 5, 2024 at 7:10am UTC
PA - North America - Analytics Ingestion Service recovered.
1 previous update
Some services are down
Resolved Apr 4, 2024 at 11:50am UTC
We have identified this to be a false alert. No services are impacted
2 previous updates
Whatfix Community is down
Resolved Apr 2, 2024 at 7:26am UTC
Whatfix Community recovered.
1 previous update