Previous incidents

July 2024
Jul 18, 2024
3 incidents

Push To Production Service is Down

Downtime

Resolved Jul 18 at 03:08pm UTC

The issue is resolved and we are monitoring the issue

1 previous update

Push To Production Service is Down

Downtime

Resolved Jul 18 at 11:31am UTC

The issue is resolved, and we are monitoring the issue.

2 previous updates

Push To Production Service is Down

Downtime

Resolved Jul 18 at 08:25am UTC

The issue is resolved and we are monitoring the issue

1 previous update

Jul 13, 2024
1 incident

Whatfix Support is down

Downtime

Resolved Jul 13 at 03:48am UTC

Whatfix Support recovered.

1 previous update

Jul 08, 2024
1 incident

Some services are down

Resolved Jul 08 at 10:50am UTC

This has been identified as a false alert.

One of our internal dogfooding accounts was raising this alarm. We have taken appropriate steps to mitigate the issue for this specific account

1 previous update

Jul 05, 2024
1 incident

North America - Whatfix Dashboard Downtime

Downtime

Resolved Jul 05 at 07:37am UTC

The problem with the dashboard in North America has been fixed, dashboard is loading and working as expected. Thanks for your patience!

2 previous updates

June 2024
Jun 27, 2024
1 incident

Whatfix Support is down

Downtime

Resolved Jun 27 at 09:48am UTC

Whatfix Support recovered.

1 previous update

Jun 18, 2024
1 incident

DAP (Web/ Desktop) - North America - Dashboard, DAP (Web) - North America - M...

Downtime

Resolved Jun 18 at 02:10am UTC

DAP (Web) - North America - Multi Format Outputs recovered.

4 previous updates

Jun 13, 2024
1 incident

DAP (Mobile) - APAC - Content Authoring Services is down

Downtime

Resolved Jun 13 at 05:19am UTC

DAP (Mobile) - APAC - Content Authoring Services recovered.

1 previous update

Jun 10, 2024
1 incident

Whatfix Community is down

Downtime

Resolved Jun 10 at 09:11pm UTC

Whatfix Community recovered.

1 previous update

May 2024
May 29, 2024
1 incident

DAP (Mobile) - APAC - Content Authoring Services, DAP (Mobile) - APAC - End U...

Downtime

Resolved May 29 at 04:16pm UTC

Whatfix Community recovered.

3 previous updates

May 25, 2024
2 incidents

Some services are down

Downtime

Resolved May 25 at 02:15pm UTC

We have determined that this was a false alert. During our Disaster Recovery exercise, the US West data center was taken offline to simulate a disaster. However, the East data center successfully managed customer traffic, ensuring operations were not impacted.

This alert highlighted a gap in our alerting logic. We are currently addressing this issue and will update you once it is resolved.

1 previous update

Whatfix Studio and Dashboard temporarily unavailable during maintenance

Downtime

Resolved May 25 at 02:03pm UTC

The Whatfix Studio and Dashboard are back online. All services are restored now.

1 previous update

May 15, 2024
1 incident

DAP (Mobile) - North America - Content Authoring Services is down

Downtime

Resolved May 15 at 08:46pm UTC

DAP (Mobile) - North America - Content Authoring Services recovered.

5 previous updates

May 13, 2024
1 incident

Whatfix Community is down

Downtime

Resolved May 13 at 06:32pm UTC

Whatfix Community recovered.

1 previous update