Previous incidents

January 2025
Jan 31, 2025
1 incident

Degraded - Push to production service

Degraded

Resolved Jan 31, 2025 at 6:30am UTC

The failure in Push to Production have been resolved and is being monitored.

1 previous update
Jan 30, 2025
1 incident

Dashboard login failed on two regions

Degraded

Resolved Jan 30, 2025 at 7:41am UTC

The issue has been fixed, and the degradation has been resolved

1 previous update
Jan 23, 2025
1 incident

DAP (Web/ Desktop) - North America - Studio and DAP (Web) - North America - S...

Downtime

Resolved Jan 23, 2025 at 4:39pm UTC

DAP (Web) - North America - Survey Service recovered.

3 previous updates
Jan 22, 2025
1 incident

Content movement failures

Downtime

Resolved Jan 22, 2025 at 4:09pm UTC

The fix has been applied and issue was resolved

2 previous updates
Jan 16, 2025
1 incident

US Studio is down

Downtime

Resolved Jan 16, 2025 at 8:04am UTC

The issue is identified and resolved. The page is working fine.

1 previous update
Jan 15, 2025
1 incident

DAP (Web/ Desktop) - North America - Dashboard is down

Downtime

Resolved Jan 15, 2025 at 12:34pm UTC

DAP (Web/ Desktop) - North America - Dashboard recovered.

1 previous update
Jan 08, 2025
1 incident

DAP (Mobile) - APAC - Content Authoring Services and DAP (Mobile) - APAC - En...

Downtime

Resolved Jan 8, 2025 at 8:33am UTC

DAP (Mobile) - APAC - End User Experience recovered.

4 previous updates
December 2024
Dec 30, 2024
1 incident

Resolved : Failure in Push to Production and enduser experience

Downtime

Resolved Dec 31, 2024 at 12:45am UTC

The failure in Push to Production and enduser experience have been resolved and is being monitored.

1 previous update
Dec 23, 2024
1 incident

DAP (Web/ Desktop) - North America - Studio, Whatfix Community, and 3 other s...

Downtime

Resolved Dec 23, 2024 at 3:38pm UTC

Whatfix Community recovered.

5 previous updates
Dec 13, 2024
1 incident

Desktop Studio users are unable to access Studio

Degraded

Resolved Dec 14, 2024 at 10:30am UTC

The permanent fix has been successfully implemented, and the issue has been resolved.

4 previous updates
Dec 03, 2024
1 incident

DAP (Mobile) - APAC - Content Authoring Services and DAP (Mobile) - APAC - En...

Downtime

Resolved Dec 3, 2024 at 6:56pm UTC

DAP (Mobile) - APAC - Content Authoring Services and DAP (Mobile) - APAC - End User Experience recovered.

2 previous updates
November 2024
Nov 19, 2024
1 incident

DAP (Web) - North America - Push to Production Service and DAP (Desktop) - EU...

Downtime

Resolved Nov 19, 2024 at 6:59pm UTC

DAP (Desktop) - EU - End User Experience recovered.

5 previous updates
Nov 10, 2024
1 incident

PA - EU - Analytics Ingestion Service is down

Downtime

Resolved Nov 10, 2024 at 8:47am UTC

PA - EU - Analytics Ingestion Service recovered.

1 previous update