Previous incidents

August 2023
Aug 29, 2023
1 incident

Some services are down

Degraded

Resolved Aug 29 at 02:07pm UTC

We have identified and resolved the issue

2 previous updates
Aug 24, 2023
1 incident

DAP (Web) - NA - Studio, DAP (Web/ Desktop) - NA - Dashboard, DAP (Web) - NA ...

Downtime

Resolved Aug 24 at 06:27pm UTC

Whatfix Community recovered.

23 previous updates
Aug 17, 2023
1 incident

DAP (Web) - NA - Push to Production Service and DAP (Web) - EU - Push to Prod...

Downtime

Resolved Aug 18 at 12:11am UTC

DAP (Web) - NA - Push to Production Service recovered.

7 previous updates
Aug 10, 2023
1 incident

DAP (Web) - NA - Studio, DAP (Web/ Desktop) - NA - Dashboard, DAP (Web) - NA ...

Downtime

Resolved Aug 10 at 07:41pm UTC

DAP (Web) - NA - Push to Production Service recovered.

15 previous updates
Aug 01, 2023
1 incident

DAP (Web) - NA - Studio, DAP (Web/ Desktop) - NA - Dashboard, DAP (Web) - NA ...

Downtime

Resolved Aug 01 at 04:16pm UTC

Whatfix Community recovered.

12 previous updates
July 2023
Jul 24, 2023
1 incident

DAP (Web) - NA - Studio, PA - NA - Analytics Service, Whatfix Support, Whatfi...

Downtime

Resolved Jul 25 at 04:31am UTC

Whatfix Support recovered.

15 previous updates
Jul 10, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jul 10 at 01:11pm UTC

Whatfix Community recovered.

3 previous updates
Jul 07, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jul 07 at 09:49pm UTC

Whatfix Community recovered.

5 previous updates
Jul 03, 2023
1 incident

DAP (Web) - NA - Multi Format Outputs and DAP (Web) - NA - Push to Production...

Downtime

Resolved Jul 03 at 04:42pm UTC

DAP (Web) - NA - Multi Format Outputs and DAP (Web) - NA - Push to Production Service recovered.

2 previous updates
Jul 01, 2023
1 incident

Whatfix infrastructure upgrade activity (European Union)

Maintenance

Resolved Jul 01 at 05:30am UTC

Whatfix will be conducting maintenance on its EU data centers on Saturday, 1st July 2023, from approximately 05:30 AM to 06:15 AM UTC.

During this window, Whatfix authoring services will be impacted. Please note that End Users will still be able to access content
June 2023
Jun 30, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 30 at 03:25pm UTC

Whatfix Community recovered.

5 previous updates
Jun 27, 2023
1 incident

[US] Whatfix Web Platform Performance

Degraded

Resolved Jun 27 at 06:21am UTC

We have identified the root cause and mitigated the issue

1 previous update
Jun 23, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 23 at 08:08pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

1 previous update
Jun 19, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 19 at 03:22pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

1 previous update
Jun 16, 2023
1 incident

[EU] Whatfix Web Platform Performance Degradation

Downtime

Resolved Jun 16 at 09:49am UTC

We have identified the root cause of the issue. The fix has been deployed.

3 previous updates
Jun 13, 2023
1 incident

Whatfix Web Platform Performance Degradation

Degraded

Resolved Jun 13 at 11:48am UTC

We have identified the root cause of the issue and steps has been taken to resolve the issue.

1 previous update
Jun 08, 2023
1 incident

DAP (Web) - NA - Studio and Whatfix Community are down

Downtime

Resolved Jun 08 at 04:12pm UTC

DAP (Web) - NA - Studio and Whatfix Community recovered.

2 previous updates
Jun 01, 2023
1 incident

EU - Analytics Ingestion Service is down

Downtime

Resolved Jun 01 at 06:52pm UTC

EU - Analytics Ingestion Service recovered.

1 previous update